Ian Mann, a business consultant released a book entitled "The good, the bad, and the barely tolerable work environment". It opens with questions like "Are are you proud to be working for you company?", "Are you workplace relationship unpleasant?", Do you like and respect you manager and co-workers?".The author believes that developing your diplomatic skills by facing difficult people that you will be needing in work on a daily basis.
More information on the link below.
Link: The Times - Troublemakers beware